FAQ

 
 

Questions

  • Our stores will be open whenever there is a flight

  • Always open in the event of delays

  • Showing your boarding pass at the airport duty-free shop is a common practice and requirement in many airports. There are a few reasons why you may be asked to present your boarding pass:

    Proof of Travel: The duty-free shop is located within the secure area of the airport, typically after the security checkpoint. By showing your boarding pass, you provide proof that you are a passenger with a valid ticket and have gone through the necessary security procedures.

    Tax Exemption: Duty-free shopping allows travellers to purchase certain goods without paying the regular taxes or duties that would apply in a regular retail setting. By presenting your boarding pass, the duty-free shop can verify that you are an international traveller and eligible for tax exemption or special pricing.

    Travel Regulations: Some countries have specific regulations on duty-free purchases, such as limits on the quantity or value of goods that can be bought. By checking your boarding pass, the duty-free shop can ensure compliance with these regulations. It's important to note that the specific requirements and policies can vary between airports and countries. Not all duty-free shops may ask for a boarding pass, but it's advisable to have it ready when making purchases. If you have any questions or concerns, you can always ask the duty-free shop staff or consult the airport's guidelines.

  • In Tallinn, Estonia, and many other airports around the world, you may encounter two different price tags in the duty-free shops: "Non-Schengen" and "Schengen." These prices are based on the distinction between Schengen and non-Schengen areas within the airport.

    The Schengen Area is a zone comprising 26 European countries that have abolished passport control at their mutual borders, allowing for free movement of people within the area. These countries have also established common rules for external border controls. Estonia is one of the countries in the Schengen Area.

    Non-Schengen refers to areas that are outside the Schengen Area, often involving international flights or flights to countries that are not part of the Schengen agreement. Passengers traveling to non-Schengen countries are subject to customs and immigration checks upon departure or arrival.

    The distinction in duty-free pricing is primarily due to tax regulations. Goods sold within the Schengen Area are subject to different tax rules compared to goods sold outside the Schengen Area. Duty-free shops located in the Schengen Area offer tax-free shopping for passengers traveling within the Schengen Zone. These shops can provide lower prices because they are exempt from certain taxes, such as value-added tax (VAT).

    On the other hand, duty-free shops located in non-Schengen areas cater to passengers traveling to destinations outside the Schengen Zone. They may have different tax regulations or duty-free allowances, which can affect the pricing of goods. The prices in non-Schengen areas might be higher due to various factors, including different tax rates or import duties imposed by the destination country.

    Therefore, the two prices you see in the Tallinn duty-free shops reflect the distinction between Schengen and non-Schengen areas and the corresponding tax regulations and duty-free allowances associated with each zone.